Trader Joe’s is one of my favorite stores. You get free entertainment for the kids (find the stuffed animal and win a lollipop, balloons, the snack of the day), great prices on both organic and natural products, and some of my favorite pantry items and treats; all rolled into a friendly, easy on the budget shopping experience. Many of our staples are purchased monthly at TJ’s as we lovingly call it. It’s definitely not one stop shopping, but well worth the trip every few weeks.
Sadly last time we went to TJ’s they were out of stock of my favorite toothpaste. At Trader Joe’s you have the benefit of having an AWESOME customer service staff behind the desk. If you ask about a product they know where it is on the shelf, when they should be in stock again, and how many fingers you are holding behind your back. (ok I made that last one up)
Imagine my disappointment when I was told they no longer carry it because it wasn’t selling well. Where else was I going to get a non minty, fluoride free, kid friendly toothpaste for $1.99? (I’d soon learn nowhere.) I lamented to the guy behind the desk, and he apologized. I went home sad, sadder than any toothpaste should make a grown woman. I tweeted about it, of course. I thought that was the end of it, and have spent the last week trying to convince my kids that the $6 tube of toothpaste that I bought to replace TJs toothpaste really is good.
This week I went in to get a few things, and BLAM! there was my toothpaste back on the shelf! I literally jumped and said, “woo hoo!,” I know so mature. I went over to the desk to ask if I needed to buy all 40 or so tubes, since you know that would be something my husband would be thrilled with.
Guess what they said? There was such an outcry from customers when they took it off the shelves, they brought it back! While I was a fairly loyal TJ’s customer already, this just seals the deal. Did my single tweet help? Probably not, but I’m happy to know I am not the only green, budget minded mom who would hug a bottle of toothpaste.
Where do you get good customer service? If you have your own business do you good service?
I wish I could say this was a sponsored post, but Trader Joe’s doesn’t know who the heck I am. This post was inspired by The Pioneer Woman who told me to write about anything, even my tube of toothpaste. I don’t think she meant that literally.