Remember my post about Chase raising our rates?
I decided to try to fight back. This is one of our oldest accounts, so closing it wouldn’t be optimal especially given that we are still waiting on a refi for our mortgage. I sent several e-mails on their online system. I would get a near identical reply and when I responded it would be sent to a different customer service rep. Frustrating. I tried calling the 800 number and got the “our hands are tied,” “it’s the economy,” “I can not change it back, you can close the account and keep the current rate or accept the raised rate,” etc. from several reps and a supervisor.
My husband, brilliant guy that he is, reminded me that I could look on the Consumerist to find someone higher up. I found this old post, and sent an e-mail. I heard back from Marie in the executive office yesterday by phone, but they had to talk to the hubby (who is the main person on this account). So he called this afternoon on his lunch break.
Chase offered to keep our current interest rate for the revolving debt we currently have on the account, and any new purchases would be the higher rate. It’s similar to a balance transfer (without the fees). We accepted their offer.
Now to pay it off. 
Kelly
